Frequently Asked Questions
Domain Names
Will my name and contact information be publicly available?
What is involved in registering a domain name in .com, .net or .org?
What does "register a domain name" mean?
What are the rules for registration of .net and .org names?
How long does a domain name registration last? Can it be renewed?
How long does it take to register or transfer a domain name?
Web Hosting
Can I purchase additional disk space?
Can I accept credit card on my site? Will it be secure?
How do I change my contact information?
I lost my password, what should I do?
How do I change my billing information?
What happens if I exceed my data transfer limit?
Domain names are the familiar, easy to remember names for computers on the Internet. They correspond to a series of numbers (called Internet Protocol numbers) that serve as routing addresses on the Internet. Domain names are used generally as a convenient way of locating information and reaching others on the Internet.
Will my name and contact information be publicly available?
Yes. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "Whois" site.
What is involved in registering a domain name in .com, .net or .org?
To register a domain name, you will be asked to provide the registrar you select with the various contact and technical information that makes up the registration. Your control panel will guide you through the process, and will make it extremely easy. Your control panel will automatically contact the registrar, who will then keep records of the contact information and submit the technical information to a central directory known as the "registry." This registry provides other computers on the Internet the information necessary to send you e-mail or to find your web site. You will also be required to enter a registration contract with the registrar, which sets forth the terms under which your registration is accepted and will be maintained.
What does "register a domain name" mean?
The Internet domain name system (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect.
What are the rules for registration of .net and .org names?
They are the same as for .com. Traditionally, however, names in .net have been used by organizations involved in Internet infrastructure activities and .org is frequently used by not-for-profit organizations.
How long does a domain name registration last? Can it be renewed?
Your control panel provides you with the ability to register and renew the domain registrations in one-year increments, with a total registration period limit of ten years.
How long does it take to register or transfer a domain name?
It will take you just a few minutes to register a domain, but it might not be available on the Internet for up to 24 hours. This is due to the fact that Internet DNS databases are updated only once a day, causing the delay.
Someone else has registered by company's name as a .com domain name. What is the process for resolving my complaint?
All ICANN-accredited registrars follow a uniform dispute resolution policy. Under that policy, disputes over entitlement to a domain-name registration are ordinarily resolved by court litigation between the parties claiming rights to the registration. Once the court rules who is entitled to the registration, the registrar will implement that ruling. In disputes arising from registrations allegedly made abusively (such as "cyber squatting" and cyber piracy"), the uniform policy provides an expedited administrative procedure to allow the dispute to be resolved without the cost and delays often encountered in court litigation. In these cases, you can invoke the administrative procedure by filing a complaint with one of the dispute-resolution service providers listed at http://www.icann.org/udrp/approved-providers.htm. For more details on the uniform dispute resolution policy, see http://www.icann.org/udrp/udrp.htm.
Can I purchase additional disk space?
Additional disk space can be purchased through Your control panel.
Can I accept credit card on my site? Will it be secure?
Yes, Your control panel supports secure transaction protocol, such as SSL. Just buy and install a certificate using ssl manager.
How do I change my contact information?
Go to Acct. Preferences->Contact Info and edit your contact information.
I lost my password, what should I do?
Go to the control panel site. Click on the link "forgot your password" right under the login box, and follow the instructions.
You need to log into your control panel first, then click the SiteStudio icon.
How do I change my billing information?
Go to Billing->Billing Info menu, and click the Change Billing Info button.
What happens if I exceed my data transfer limit?
Any data transfer in excess of plan threshold will be charged at the end of the billing period.